In an era of big data, telephonic interviews remain the disability claim analyst's most effective tool. RGA’s U.S. Group Re is developing a new e-learning module and game for clients that coaches personnel on ways to conduct effective claimant interviews.
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Are life insurers worldwide facing increasing challenges in investigating and validating claims? RGA surveyed its claims managers about their thoughts and experiences. This whitepaper reveals internal pressures on claims practices, including;
• Product design and ...
In May 2016, The American Association of Clinical Endocrinologists (AACE), the American College of Endocrinology (ACE), and the Associazione Medici Endocrinologi (AME) issued the latest update of their Medical Guidelines for Clinical Practice for the Diagnosis and Ma...
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Given the pace at which the world’s population is aging, Alzheimer’s disease may well be the next worldwide epidemic. Alzheimer’s and mild cognitive impairment present serious challenges to the insurance industry. Knowledge of progression factors cr...
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This article reviews the recent and unprecedented acceleration in the understanding of cancer pathophysiology, which has led to the subsequent development of novel cancer immunotherapies. In part, this new direction in cancer treatment has been advanced by a greater ...
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Estimating the cost to use the data is often more difficult, since you may need to consider the cost of hardware, software and staff to do the work, including acquisition and implementation time. Each of these may entail incremental spending or opportunity costs due ...
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Recent years have seen a significant shift in underwriting methodology, with the demand for simplified issue (SI) insurance increasing for all types of risk, from life to disability products. The ideal SI product balances streamlined processes that drive sales volume...
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A real conversation conducted over the telephone remains an important tool, if not the most important, for a disability case manager. RGA has observed in claim reviews over the years that the quality of the phone summary content is often lacking. This article of...
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When it comes to business, however, knowing the path you wish to take can and does matter. If you don’t know where you want to go, any path can seem fine. Unfortunately, many of us have also learned that following just any path easily leads to chaos and a culture in ...
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Life insurance, at its core, is a product that provides a financial benefit to the dependents of a buyer in the event of untimely death. Insurers price and sell contracts based on assumptions made about the policyholder’s health and potential lifespan
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