Jeff Heaton, Vice President, AI Innovation, has over 23 years of experience in insurance underwriting, retrocession, and predictive analytics. He leads a team focused on fueling generative AI (GenAI) innovation across RGA, chairs the AI Council, and provides global advisory expertise on AI adoption. An AI social media influencer, he has over 92,000 YouTube subscribers and 10,000 Twitter followers.
Jeff transitioned from IT to data science in 2013. His team developed AskRGA, RGA’s first AI-powered chatbot, and he supports enterprise AI training programs.
A recognized industry thought leader, Jeff publishes the RGA GenAI Quarterly Update and frequently speaks at SOA, GUAA, and IEEE events. He represents RGA as a board member of Washington University’s Center for Analytics and Business Insights (CABI) and has contributed to academic and medical research.
A hands-on technical leader, Jeff codes in Python and works with LangChain, PyTorch, and AWS Bedrock. He has authored several AI books and teaches graduate AI courses at Washington University in St. Louis.
Jeff holds a PhD in computer science and a Master in Management from Washington University in St. Louis. He is an IEEE Senior Member and a Fellow of the Life Management Institute (FLMI).