That was the chief finding from a wide-ranging RGA survey from 2019, and the impact of COVID-19 seems likely to only reinforce these trends. Now, more than ever, consumers are demanding modernization, and those insurers demonstrate greater technical agility, increased consumer-centricity, more creative use of data, and greater cost efficiency are at an advantage.
An underwriting transformation is gathering speed at large, multinational life and health insurers, with change becoming a “new normal.” That was the chief finding from a wide-ranging RGA survey from 2019, and the impact of COVID-19 seems likely to only reinforce these trends. Now, more than ever, consumers are demanding modernization, and those insurers demonstrate greater technical agility, increased consumer-centricity, more creative use of data, and greater cost efficiency are at an advantage.
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