A Race to Digitize: RGA's 2020 Group Insurance Open Enrollment Market Practices Survey

Megan Benson
Nick Morison

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In Brief

Digitization has consequences, from additional tracking to growing interest in non-traditional products, and yet many of the factors that contribute to a successful Open Enrollment process remain the same.

Download "Open Enrollment Market Practices Survey"

Even before the outbreak of COVID-19, more group insurers than ever before are relying on third-party digital platforms to conduct Open Enrollment. That was the chief finding of RGA's first survey of major North American group insurers since 2017 on the all-important open enrollment period. Digitization has consequences, from additional tracking to growing interest in non-traditional products, and yet many of the factors that contribute to a successful Open Enrollment process remain the same.

Meet the Authors & Experts

Author

Megan Benson

Executive Director, Underwriting, Life Reinsurance, U.S. Group Reinsurance

Author

Nick Morison

Senior Marketing Underwriter Consultant, Life, Accident and Disability Reinsurance, U.S. Group Reinsurance

A Race to Digitize: RGA's 2020 Group Insurance Open Enrollment Market Practices Survey

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Meet the Authors & Experts