During this 10-minute discussion, RGA Senior Disability Claims Consultant Jill Underhill and RGA Director, Claims Consultant Kari Briscoe along with Gayle Kanchanapume, Executive Director, Global Claims, discuss a best-practice, proactive approach to managing claims impacted by a “change of definition” clause.
Looking Ahead: A Dialogue with RGA’s Jill Underhill, Kari Briscoe, and Gayle Kanchanapume
Senior Disability Claims Consultant
Jill Underhill, Senior Disability Claims Consultant, is responsible for assisting RGA customers with disability claim management best practices, process improvement, and operational excellence. She has more than 18 years of combined experience working for major insurance companies in roles of increasing responsibility managing group long-term disability claims and in operations leadership. Jill joined RGA in 2014.
Director, Claims Consultant
In her role as Director, Claims Consultant, Kari provides internal claim risk management and external value-added services to RGA’s group disability customers in the U.S. and Canada. Prior to joining RGA, Kari was an Appeals Case Manager for several years with a group disability insurer, managing appealed LTD claims and litigated claims. She also has significant experience as an LTD Social Security Case Manager and was a paralegal for several private law firms. Kari joined RGA in 2012 with more than 25 years of industry experience.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.