Marcella Vega

Claims Rehabilitation Consultant

In her role as Claims Rehabilitation Consultant, Marcella supports RGA Australia’s claims management function by facilitating training and reviews, and by monitoring and coordinating rehabilitation services and initiatives in order to manage claims risk effectively. She works closely with her rehabilitation peers within both the Australian and New Zealand life insurance markets, ensuring best-practice rehabilitation is delivered within the industry claims management model.

Prior to joining RGA, Marcella had an allied health background working as an Occupational Therapist. She has served in a range of settings, including clinical and community practices, as well as with direct insurers, employers, and rehabilitation providers. She has worked in the insurance industry for the last 11 years.

Marcella’s disability management experience focuses on promoting an individual’s recovery and maximizing return-to-work opportunities. She collaborates with her rehabilitation and claims colleagues to develop, enhance, and facilitate timely rehabilitation interventions to meet the needs of customers.

Gayle Kanchanapume

Executive Director, Global Claims, Value Added Specialist

Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.