During this 10-minute discussion, Belinda Thorpe, Head of Claims, Africa and the Middle East, and Gayle Kanchanapume, Executive Director, Global Claims, Value Added Specialist, explore the use of tele-interviewing as a claims assessment tool and share some tips on how to prepare for conducting a claims tele-interview.
Can We Talk? Tele-interviewing at Claim Stage: A Dialogue with RGA’s Belinda Thorpe and Gayle Kanchanapume
Head of Claims, Africa and the Middle East
Belinda, who joined RGA in 2013, manages the RGA South Africa claims team and provides support to RGA’s Middle East claims operations. Since 2000, Belinda has held a number of roles in the insurance industry, including group claims, individual underwriting, and reinsurance.
As well as being an occupational therapist, Belinda has completed additional studies in labour law, business management, and HIV/AIDS care and counselling. She is very involved in training and assisted with the implementation of an industry program for claims assessors. Her clinical background includes adult rehabilitation (orthopaedics, cardiovascular, and neurological), hand therapy, and mental health. She is passionate about communication and client engagement and how these principles can be used effectively in the claims environment.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.