During this 10-minute discussion, Linda Winterbottom, Claims Rehabilitation Consultant, and Gayle Kanchanapume, Executive Director, Global Claims, Value Added Specialist, explore the importance of understanding biopsychosocial factors and their impact on the management of disability income claims.
Is It All About the Medical Condition? A Dialogue with RGA’s Linda Winterbottom and Gayle Kanchanapume.
Claims Rehabilitation Consultant
Linda is a qualified Rehabilitation Counsellor with more than 25 years’ experience in assisting individuals with returning to work following an injury or illness in both compensable and non-compensable systems, having worked the last 19 years in the life insurance industry.
Linda has a degree in psychology, post-graduate qualifications in rehabilitation counselling, and certification in Organisational Coaching.
A seasoned professional, Linda has extensive experience in all aspects of rehabilitation and has previously lectured at Sydney University in the areas of psychiatric and vocational rehabilitation.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.