During this 10-minute discussion, Jayshree Ramjee, Senior Claims Consultant for RGA South Africa, and Gayle Kanchanapume, Executive Director, Global Claims, Value Added Specialist, examine the importance of tailoring claim requirements and getting the balance right.
A Balancing Act – Gathering Claim Evidence. A Dialogue with RGA’s Jayshree Ramjee and Gayle Kanchanapume.
Senior Claims Consultant, RGA South Africa
In her role as Senior Claims Consultant, Jayshree supports clients in delivering best practice claims management, applying her clinical background to focus on the functional impact of a customer’s health condition or impairment on their daily living and work capacity. She joined RGA in April 2020.
Jayshree began her insurance career more than 10 years ago as a disability claims manager, and she has worked in health claims and group risk claims. In addition, Jayshree is a qualified physiotherapist with previous clinical practice experience in both the public and private health sectors.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.