During this 10-minute discussion, RGA’s Marilda Kotze, Vice President and Head of Global Claims, and Gayle Kanchanapume, Executive Director, Global Claims, Value Added Specialist, talk about the intent of disability income products and some of the key challenges in managing claims.
The Nuts and Bolts of Ensuring a Sustainable Product: A Dialogue with RGA’s Marilda Kotze and Gayle Kanchanapume
Vice President, Head of Global Claims
Marilda is responsible for supporting RGA global offices in delivering high-quality claims services to local clients and has been in her current role since October 2017.
Prior to joining RGA in 2012, Marilda gained nearly 15 years of international reinsurance experience working in various sectors of the insurance industry, including disability management consulting and health management services. Marilda has a bachelor’s degree in occupational therapy and has represented RGA on various industry committees, including convener of the Association for Savings and Investment South Africa (ASISA) Claims Standing Committee, as well as serving on the Scientific Sub-Committee and Main Organising Committee for the ASISA Underwriting and Claims Conference (AUCC) since its inception in 2013.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.