Have you heard the terms "infobesity" or "infoxication"? Neither had I, until I started researching the term,"information overload". Just like Monty Python's infamous Mr. Creosote, we're stuffed with so much information that even just one more "wafer-thin" piece of data might cause us to explode – and wouldn't that make for an interesting disability claim! It's time to think seriously about pushing away from the buffet!
Bertram Gross in his book, The Managing of Organizations, states: Information overload occurs when the amount of input to a system exceeds its processing capacity. Decision makers have fairly limited cognitive processing capacity. Consequently, when information overload occurs, it is likely that a reduction in decision quality will occur.
This book was written in 1964.
Think about where we are today with truly unlimited access to any information we (and our claimants, policyholders, physicians) could possibly want or need. There are hundreds of thousands of medical websites, tweeters, medical bloggers, disability bloggers, mommy bloggers, travel bloggers, food bloggers, (not to mention Facebook!), and on and on and on. Eeeeek!! It's overwhelming!
As an RGA Disability Claims Consultant, I have the opportunity to assess our customers' claims, and it is rare when we do not see standard forms in claim files stating something like, "Please forward all medical records on Mr. Jones, from 1/1/2012 through the present." This is truly one of my pet peeves – and talk about information overload! Do you really need to know about Jones' last four sinus infections or his broken big toe? Do you really need all his lab results? And when it comes to hospital records, do you really need more than the discharge summary?
What does this all cost – in time and money?Read More +