RGA’s Gayle Kanchanapume interviews Matt Battersby, Vice President and Chief Behavioral Scientist at RGA, to understand how behavioral science can help insurers better support customers and tap into new potential in claims management.
Vice President, Chief Behavioural Scientist Reinsurance Group of America
Matt Battersby is an expert in understanding human decision-making and in improving long-term health and financial behaviours. He helps RGA and its clients to create products, policies and communications based on how people really do think and behave rather than how we think they should think and behave.
Based in RGA’s London (U.K.) office, Matt has a global role and is responsible for the development and deployment of behavioural science-informed models for use in underwriting, claims, risk management and customer engagement.
Prior to joining RGA, Matt was Managing Director and head of the behavioural science team at the communications firm Hill+Knowlton Strategies.
Matt has a Master of Science (MSc) in Behavioural Science from the London School of Economics and a Bachelor of Science (BSc) in Economics and Philosophy from the University of Bristol.
Executive Director, Global Claims, Value Added Specialist
Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.