Take10 - Essential Conversations on Claims

Building Grief Literacy: How we can communicate with those processing traumatic loss

RGA’s Gayle Kanchanapume interviews Amanda Trotter, Business Development Manager with Griefline Australia to understand complicated or traumatic grief and learn more about how we process trauma and loss.



Speakers

RGA

Amanda Trotter

Business Development Manager, Griefline Australia

A qualified counsellor with a special interest in grief and loss, Amanda merges her clinical expertise with three decades of experience in content development and delivery as a former Executive Producer of high-end television and events. 

In her role as Business Development Manager for Griefline, Amanda drives the growth of Griefline Knowledge, the organisation's education arm which offers a suite of grief literacy and education courses, workshops and incident-responsive support groups. 

Courses include; Grief Informed Workplace, Addressing Loneliness and Understanding Prolonged Grief.

Amanda is passionate about developing a more grief-informed community who are better equipped to support each other through the very human and universal experience of grief and loss. 

For all enquiries, and to access courses from outside Australia please contact amanda@griefline.org.au

RGA

Gayle Kanchanapume

Executive Director, Global Claims, Value Added Specialist

Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.