Take10 - Essential Conversations on Claims

The Gray Zone: A conversation about accidental death claims

Marjorie Corvalan, Senior Counsel, RGA International Division, and Gayle Kanchanapume, Executive Director, RGA Global Claims, explore a case study and discuss, when is an accident, not an accident?



Speakers

RGA

Marjorie Corvalan

Senior Counsel, Asia Pacific

Marjorie has sixteen years financial services experience specialising in commercial litigation, claims litigation and life insurance / reinsurance. Marjorie joined RGA in 2013 as a claims legal expert for Australia and New Zealand. Marjorie then joined the Asia Pacific legal team and provides legal advice on disputed and litigated claims, complex claims assessments, policy interpretation, policy drafting, regulatory issues, reinsurance as well as corporate and general commercial law throughout Asia Pacific and India. Prior to joining RGA Marjorie worked in private practice and held various roles at Australian major life insurers. Marjorie holds a Bachelor of Laws, Bachelor of Arts with a major in Psychology and a Bachelor of Teaching as well a Graduate Diploma in Legal Practice.

RGA

Gayle Kanchanapume

Executive Director, Global Claims, Value Added Specialist

Gayle has more than 20 years of experience in both the Australian/New Zealand and Asian life claims markets, having held various claims roles since 1999, including case management, technical support, and leadership positions with both insurers and reinsurers. Gayle joined RGA in May 2017 and was appointed as Executive Director, Global Claims, Value Added Specialist in August 2020. Recognizing the pivotal role of the claims assessment process in the insurance value chain, Gayle focuses on projects and initiatives that develop the claims skillset and advance claims management capability.